Office Administration

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Because the rewards for achieving the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) certifications are numerous (pay increases, bonuses, opportunities, and college credits), Prentice-Hall brings yet another fantastic series to the market; these reviews provide an excellent learning tool that focuses on key topics necessary for passing the examinations. 

Clearly and concisely presented, the topics covered include: filing systems, file management, rules and standards, verbal communication, research and reference, written communication, business documents, information distribution, the rules of grammar, and business etiquette.